RATEX Services & Support
RATEX provides expert consulting services to assist with the effective use of the VisualRATEX, eRATEX, and Point of Sale software in your business. Among the consulting services we offer are project management, implementation planning, CISP compliance, configuration assistance, custom programming and business process reviews.
We have a dedicated support staff available 7 days a week, 24 hours a day ready to handle your support needs. You may access our support center via email, our web portal or by calling us toll-free.
Our training sessions can be at your site, in our training facility in Pennsylvania, online using an interactive web tool, or at a client site with several clients in the same area coming together. We offer training for both new and advanced users, as well as training tailored to the topics or challenges that face your organization.
We offer detailed online help within VisualRATEX, which provides details on screens and processes, as well as a procedural review section.
If you are interested in registering for a web based training session(s) or requesting information on our web-based, on-site or Pennsylvania based training, please click here or contact firstname.lastname@example.org to request information.
The RATEX Users Group is an independent organization of VisualRATEX users founded in 1981. The purpose of the group is to foster the development and free exchange of information concerning the VisualRATEX product among users and to provide a united voice with RATEX.
The governing body consists of users who are elected to a board of directors for a period of three years. The board consists of a President, Vice President, Treasurer and Member at Large.
To learn more, visit the RATEX Users Group website
RATEX has implemented the IssueTrak Software to manage clients’ requests, issues, and custom projects.
IssueTrak enables us to organize client-reported issues and resolve them quickly and efficiently. Needing only web access, clients are able to use IssueTrak to submit requests or issues to RATEX. Using email notifications, and the ability to add and receive notes on each issue, RATEX staff and clients are able to communicate progress, test resolutions, and close issues. Required-by dates, assigned tasks, and a next action field allow the issue to flow through the appropriate RATEX departments seamlessly and without delay.
The flexibility of IssueTrak also allows us to use the software to schedule upgrades via a series of template issues, conduct training, and provide a valuable project management tool that facilitates the tasks needed for each project phase. IssueTrak’s software has enabled RATEX to increase productivity, respond quickly to client requests, manage resources, and simplify the resolution process.
IssueTrak Knowledge Base
Contained within the IssueTrak website is an information repository called the Knowledge Base. Navigate by software or topic to find articles, procedural guides, FAQs and process documents about VisualRATEX, Legacy, eRatex/OF and POS*VR. Note that in order to access the Knowlege Base, you must already have an IssueTrak login.