RATEX Business Solutions, Inc.

Selecting the right Management System for your Bookstore is only part of the total solution. You also need to protect your investment by choosing the right support team to stand behind your system. RATEX provides the following support services at the most competitive rates in the industry.

CONSULTING

RATEX offers consulting services to assist in the implementation of your Bookstore Management Solution, including:

Productivity standards
Strategic systems planning
Project management
Implementation documentation
Configuration assistance
Software tailoring
Training services
Automated and manual test of system performance

TRAINING AND DOCUMENTATION

RATEX offers both training and documentation in the form of:

On-site training
Hands-on classroom training at our facility
Administrative documentation
On-screen help functions

View the classroom
training schedule.

QUALITY ASSURANCE

Internal independent testing staff
Quantitative tests for accuracy
Printed comparative test results

SUPPORT

Emergency support assistance 24 hours a day, 7 days a week
Toll-Free 800 number telephone support call center
Computerized tracking system to monitor all calls and clients request
On-line diagnostics and help functions
Continued development of RATEX enhancements