Selecting the right Management System for your Bookstore is only part of the total solution. You also need to protect your investment by choosing the right support team to stand behind your system. RATEX provides the following support services at the most competitive rates in the industry. |
CONSULTING |
RATEX offers consulting services to assist in the implementation of your Bookstore Management Solution, including:
- Productivity standards
- Strategic systems planning
- Project management
- Implementation documentation
- Configuration assistance
- Software tailoring
- Training services
- Automated and manual test of system performance
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TRAINING AND DOCUMENTATION |
RATEX offers both training and documentation in the form of:
- On-site training
- Hands-on classroom training at our facility
- Administrative documentation
- On-screen help functions
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View the classroom
training schedule. |
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QUALITY ASSURANCE |
- Internal independent testing staff
- Quantitative tests for accuracy
- Printed comparative test results
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SUPPORT |
- Emergency support assistance 24 hours a day, 7 days a week
- 800 number telephone support call center
- Computerized tracking system to monitor all calls and clients request
- On-line diagnostics and help functions
- Continued development of RATEX enhancements
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